Terms and conditions

By booking or checking in, you also agree to the following guest agreement terms:

• 1. Payment and non-refundability after check-in – Once check-in occurs, all charges are non-refundable, including early departures or unused services.

  2. Card on file – The Village may charge the card on file for room charges, taxes, penalties, damages, cleaning, or related costs.

  3. Rules of conduct – No smoking or vaping; no excessive noise or disturbance; comply with safety rules and staff instructions.

  4. Visitors – Only registered guests may stay overnight. Unregistered overnight visitors incur a fee. No subletting or transfer.

  5. Facilities – Use of spa, gym, pools, and saunas is allowed during posted hours only, subject to rules and safe conduct.

  6. Health – Use of wellness facilities is at your own risk. Guests confirm they are medically fit. Children must be supervised.

  7. Housekeeping – Weekly service included. Extra cleaning available. Excessive dirt or stains may incur a fee.

  8. Damages and losses – Guests are liable for damage, loss, or missing items caused by themselves or their visitors.

  9. Valuables – The Village is not liable for loss, theft, or damage to personal property. Safes are provided where possible.

  10. Termination for cause – The Village may end a stay without refund if these terms are breached, laws are violated, others are endangered, or serious disturbance occurs.

1) Reservations, check-in and check-out

• Check-in: 15:00

• Check-out: 12:00 noon

• The room type, dates, and rate are confirmed at booking.

• A valid credit card is required to guarantee or prepay most reservations.

2) Payment, taxes and deposits

• Full prepayment is required to confirm all bookings.

• Rates are in Thai Baht (THB) and subject to applicable taxes and charges.

• Thailand’s VAT is currently 7% until at least 30 September 2025; changes by the government will apply on your bill.

• A credit card hold for incidentals may be placed at check-in and released by your bank after check-out.

3) Cancellations, no-shows and early departures

Guests – Standard policy

• Cancel up to 72 hours before arrival: refund minus 10% cancellation fee.

• Cancel within 24–72 hours: 50% refund.

• Cancel less than 24 hours or no-show: 100% charge.

• Early departures are treated as late cancellations.

Retreat leaders – contracted groups

• Retreat organizers follow the Retreat Leader Payment & Cancellation Policy stated in their contract, including staged deposits, room block cut-off, and cancellation fees.

• Special dates and prepaid offers – Peak periods, advance purchase, and promotional rates may be stricter or fully non-refundable.

4) Changes to a booking

• Inside any cancellation window, shortening a stay, changing dates or names may be treated as a cancellation of the affected night(s) and charged accordingly.

5) Identification and legal compliance

• A valid passport or national ID is required at check-in.

• Guests must comply with Thai law and immigration rules.

6) Personal data

• By booking, you consent to the collection and use of your data by the Village for accommodation, security and legal compliance.

7) Use of facilities

• Spa, gym, pools, saunas and ice baths are available during posted hours.

• Access may be limited for maintenance, private events, or safety reasons.

8) Health and safety

• Use of wellness facilities is at your own risk.

• Guests confirm they are medically fit to participate.

• Children must be supervised by a parent or guardian at all times.

9) Conduct and quiet enjoyment

• No smoking or vaping anywhere on property (penalty THB 2,000 plus cleaning fees).

• No excessive noise or disturbance (penalty THB 2,000 per incident).

• Unsafe conduct or tampering with safety equipment may result in removal and charges for damages.

10) Housekeeping

• Weekly housekeeping with linen and towel replacement is included.

• Extra cleaning can be arranged at additional cost.

• Excessive dirt, stains, or misuse may incur a THB 500 cleaning charge.

11) Occupancy, visitors and pets

• Only registered guests may stay overnight.

• Unauthorized overnight visitors: THB 2,000 per person per night.

• Subletting or transferring a reservation is prohibited.

• Pets are not allowed without prior written approval (unauthorized pets: THB 2,000 penalty plus damages).

12) Damage, loss and deposits

• Guests are responsible for all damage, loss, stains, or missing items caused by themselves or their visitors.

• The Village may charge actual repair or replacement costs plus administrative fees.

13) Valuables and limitation of liability

• Guests are responsible for their valuables.

• The Village does not insure personal property and is not liable for loss, theft, or damage.

• The Village’s liability is limited to the total accommodation charges paid during the stay.

14) Force majeure

• The Village is not responsible for failure to perform obligations due to events beyond reasonable control, including natural disasters, government orders, or utility failures.

15) Overbooking and relocation

• In the unlikely event of overbooking, the Village will assist with comparable alternative accommodation or adjust charges appropriately.

16) Third-party bookings

• If you booked through a travel agent or online agency, their terms may apply. Contact your booking channel directly.

17) Governing law and jurisdiction

• These Terms & Conditions are governed by the laws of Thailand.

• Any dispute will be handled by the courts of Surat Thani Province.