Terms and conditions

By booking or checking in, you also agree to the following guest agreement terms:

• 1. Payment and non-refundability after check-in – Once check-in occurs, all charges are non-refundable, including early departures or unused services.

  2. Card on file – The Village may charge the card on file for room charges, taxes, penalties, damages, cleaning, or related costs.

  3. Rules of conduct – No smoking or vaping; no excessive noise or disturbance; comply with safety rules and staff instructions.

  4. Visitors – Only registered guests may stay overnight. Unregistered overnight visitors incur a fee. No subletting or transfer.

  5. Facilities – Use of spa, gym, pools, and saunas is allowed during posted hours only, subject to rules and safe conduct.

  6. Health – Use of wellness facilities is at your own risk. Guests confirm they are medically fit. Children must be supervised.

  7. Housekeeping – Weekly service included. Extra cleaning available. Excessive dirt or stains may incur a fee.

  8. Damages and losses – Guests are liable for damage, loss, or missing items caused by themselves or their visitors.

  9. Valuables – The Village is not liable for loss, theft, or damage to personal property. Safes are provided where possible.

  10. Termination for cause – The Village may end a stay without refund if these terms are breached, laws are violated, others are endangered, or serious disturbance occurs.

1) Reservations, check-in and check-out

• Check-in: 2pm – 10pm

• Check-out: 7am – 11am

• The room type, dates, and rate are confirmed at booking.

• A valid credit card is required to guarantee or prepay most reservations.

2) Payment, taxes and deposits

• Full prepayment is required to confirm all bookings.

• Rates are in Thai Baht (THB) and subject to applicable taxes and charges.

• Thailand’s VAT is currently 7% until at least 30 September 2025; changes by the government will apply on your bill.

• A credit card hold for incidentals may be placed at check-in and released by your bank after check-out.

3) Cancellations, no-shows and early departures

Guests – Standard policy

• 30 days or more before arrival: refund of 85% of the amount paid (15% retained as a cancellation and administration fee).

• Less than 30 days but at least 72 hours before arrival: no cash refund; a voucher worth 100% of the amount paid, valid for six months from the cancellation date.

• Less than 72 hours before arrival, no-show or early departure: no refund or voucher.

• See the full Cancellation & Date Change Policy, including voucher terms.

Retreat leaders – contracted groups

• Retreat facilitators follow the payment and cancellation terms in their signed venue agreement: a non-refundable 20% deposit, staged payments, and cancellation fees based on notice given. See the Cancellation Policy for a summary.

• Special dates and prepaid offers – Peak periods, advance purchase, and promotional rates may be stricter or fully non-refundable.

4) Changes to a booking

• Requests to change dates or shorten a stay are treated as cancellations for the affected nights and handled according to the cancellation terms above. Date changes are subject to availability and any applicable rate difference.

5) Identification and legal compliance

• A valid passport or national ID is required at check-in.

• Guests must comply with Thai law and immigration rules.

6) Personal data

• By booking, you consent to the collection and use of your data by the Village for accommodation, security and legal compliance.

7) Use of facilities

• Spa, gym, pools, saunas and ice baths are available during posted hours.

• Access may be limited for maintenance, private events, or safety reasons.

8) Health and safety

• Use of wellness facilities is at your own risk.

• Guests confirm they are medically fit to participate.

• Children must be supervised by a parent or guardian at all times.

9) Conduct and quiet enjoyment

• No smoking or vaping anywhere on property (penalty THB 2,000 plus cleaning fees).

• No excessive noise or disturbance (penalty THB 2,000 per incident).

• Unsafe conduct or tampering with safety equipment may result in removal and charges for damages.

10) Housekeeping

• Weekly housekeeping with linen and towel replacement is included.

• Extra cleaning can be arranged at additional cost.

• Excessive dirt, stains, or misuse may incur a THB 500 cleaning charge.

11) Occupancy, visitors and pets

• Only registered guests may stay overnight.

• Unauthorized overnight visitors: THB 2,000 per person per night.

• Subletting or transferring a reservation is prohibited.

• Pets are not allowed without prior written approval (unauthorized pets: THB 2,000 penalty plus damages).

12) Damage, loss and deposits

• Guests are responsible for all damage, loss, stains, or missing items caused by themselves or their visitors.

• The Village may charge actual repair or replacement costs plus administrative fees.

13) Valuables and limitation of liability

• Guests are responsible for their valuables.

• The Village does not insure personal property and is not liable for loss, theft, or damage.

• The Village’s liability is limited to the total accommodation charges paid during the stay.

14) Force majeure

• The Village is not responsible for failure to perform obligations due to events beyond reasonable control, including natural disasters, government orders, or utility failures.

15) Overbooking and relocation

• In the unlikely event of overbooking, the Village will assist with comparable alternative accommodation or adjust charges appropriately.

16) Third-party bookings

• If you booked through a travel agent or online agency, their terms may apply. Contact your booking channel directly.

17) Governing law and jurisdiction

• These Terms & Conditions are governed by the laws of Thailand.

• Any dispute will be handled by the courts of Surat Thani Province.